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Our experts have executed an entire Samanage overview detailing its features, consumer feed-back, customer service, and various crucial areas. Employing our SmartScore system we gave Samanage an incredibly enjoyable score of 9.
Strength Solutions Supplier Samanga delivers comprehensive solar remedies to shoppers in Uganda and Kenya, such as almost everything from photo voltaic panels to inverters. We have set up a robust shopper base that spans authorities businesses, personal enterprises, and basic shoppers.
An intuitive feature that we observed is the fact that in lieu of clicking a ‘Solve’ button to shut a ticket–the regular in ticketing applications–you change the ticket standing to ‘Take care of’. A lot more cumbersome, We all know, nevertheless it’s a precaution to make sure the ticket continues to be double checked.
Samanage adheres to the knowledge Engineering Infrastructure Library (ITIL), which means it sporting activities a list of functions that assist it managers adhere to ITIL most effective techniques when providing assistance services in substantial IT operations. Since we reviewed irt past yr, it's also adopted an up-entrance pricing policy where by it accustomed to need you to definitely phone a revenue human being in an effort to even get a simple quotation.
As for stories, Samanage provides lots of possibilities which includes useful stories showing studies on incidents along with stock studies and contract stories. The ability to build custom made experiences can be included, which may be a boon in the event you've taken enough time to make personalized fields and workflows.
Samanage is just not so well-known with no purpose. It scored extremely high inside our take a look at of support desk application providers and our our evaluation team was amazed Along with the characteristics and excellent of provider provided by this tool.
Samanage not only presents comprehensive ITIL-Completely ready IT assistance desk and asset management capabilities, but matches these with reliable customer care. The software package is on a regular basis upgraded to handle present marketplace needs, rendering it among the list of benchmarks for the most recent improvement in their marketplace.
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A different widespread dilemma solved by the vendor is higher website service Price tag. Gordon pressured The truth that Samanage assistance team is often available to assist its clients.
Considered one of Samanage’s worth propositions is that it lends businesses better visibility on issues and incidents; very well, we think The seller must increase the visibility pitch to its asset administration.
The agent can see all ongoing, pending, and fixed incidents in the primary look at. It might be totally configured to instantly exhibit details that matters: because of dates, sender, receiver… so there’s no ought to click each incident when prioritizing.
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